The Ontario government has announced an important change affecting commercial carriers operating under the International Registration Plan (IRP). Beginning February 3, 2025, all IRP services will transfer from the Ministry of Transportation (MTO) to ServiceOntario. This transition represents one of the most significant administrative changes for Ontario's commercial transportation sector in recent years.
Timeline of Changes - March 3, 2025
A complete shift to 16 ServiceOntario locations
New submission procedures take effect
Appointment-based service model begins
What's Changing (and What Isn't)
It's important to note that only the service delivery model is changing—not the IRP program itself. The requirements, fees, and regulations governing the IRP remain the same. Here's what's new:
Service locations: Expanding from 11 MTO offices to 16 ServiceOntario centers
Application processing: A new IRP Processing Team will handle all applications
Service model: Appointment-based system for all in-person services
Document submission: New options for submitting applications (email, fax, mail)
New Application Submission Process
Starting March 3, 2025, carriers will need to submit all IRP applications to the new IRP Processing Team through one of these channels:
Email: IRPProcessing@ontario.ca
Fax: 416-235-3924 (toll-free: 1-866-587-6771)
Secure Fax (for credit card forms only): 416-860-8319 (toll-free: 1-833-377-0105)
Mail/Courier:
ServiceOntario, Attention: IRP Processing 447 McKeown Ave., Unit 111 North Bay, ON P1B 7P4
ServiceOntario, Attention: IRP Processing 20 Dundas Street West, Floor 4 Toronto, ON M5G 2H1
ServiceOntario IRP Locations
Starting March 3, 2025, in-person IRP services will be available at these 16 ServiceOntario locations:
Central Ontario
Barrie: 274 Burton Ave, Unit 21, Barriergate Centre
Concord: 7880 Keele St, Unit 12
Etobicoke: 250 Wincott Dr, Unit 19B
Greater Toronto Area
Brampton Northeast: 55 Mountainash Road
Brampton South: 4 McLaughlin Rd S, Unit 8
Mississauga: 6295 Mississauga Rd N, Streetsville
Eastern Ontario
Cobourg: 1005 Elgin St W, Unit 105, Fleming Building
Kingston: 1201 Division Street, Kingslake Plaza
Ottawa/Nepean: 1948 Merivale Rd
North Bay: 447 McKeown Ave, Unit 111
Western Ontario
Hamilton: 119 King Street W, 4th Floor, Ellen Fairclough Building
London: 2295 Wharncliffe Rd S, Unit 2, Lambeth
Waterloo: 105 Lexington Rd, Unit 16
Windsor: 2467 Dougall Avenue, Dorwin Plaza
Woodstock: 925 Dundas St, Unit 5A, Liberty Plaza
Northern Ontario
Thunder Bay: 435 James St S, Unit 113, Ontario Government Building
Important Things Carriers Should Know
Appointments required: To receive credentials or make payments, you'll need an appointment scheduled through the IRP Processing Team
Transactions in progress: Any applications submitted to MTO before February 3, 2025 will automatically transfer to ServiceOntario—no resubmission needed
Replacement services: For urgent replacement of cab cards, plates, permits, or validation stickers, submit your application to the IRP Processing Team, who will arrange a same-day appointment
PRIO online services: The MTO Program Office will continue to support PRIO online services
How Carrier Compliance Service Inc Can Help
At Carrier Compliance Service Inc, we understand that administrative changes like this can impact your operations. Our team specializes in helping commercial carriers navigate regulatory requirements efficiently.
We offer:
Expert guidance on completing and submitting IRP applications correctly
Personalized support throughout the transition period
Regular updates on changes to processes and requirements
Streamlined services to minimize disruption to your operations
Preparing for the Transition
To ensure a smooth transition, we recommend:
Review your renewal dates: Determine if any registrations will need renewal during the transition period
Familiarize yourself with the new submission options and processes
Note the closest ServiceOntario location from the list above
Consider working with a compliance specialist to navigate the new procedures
Next Steps
As this significant change approaches, preparation is key to avoiding service disruptions. At Carrier Compliance Service Inc, we're ready to assist carriers with all aspects of this transition. Whether you need help with specific IRP applications or want general guidance on the new processes, our team is here to support you.
Contact us today to ensure your fleet operations continue smoothly throughout this change and beyond.
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